Shipping Policy

Live Rates

UBuyGuitars buyers are charged shipping fees based on live rates from shippers. In some cases you may purchase an item that ships separately due to large size or unconventional shape. In these cases the actual shipping amount may vary from what is displayed on this website. The invoice packed with your shipped order will reflect all charges.

Dimensional Weight and Inaccurate Website Rates

Expedited shipping methods (Next Day, 2nd Day, 3 Day) use the package’s dimensional weight to calculate shipping rates. Orders containing large or irregularly shaped products that are shipped with an expedited method may result in higher shipping costs that can not be calculated by our website at the time of checkout. Items known to increase the cost of expedited shipping methods include bodies, necks, fret wire, and pickguards.

Order Shipping Date

UBuyGuitars begins processing an order the following business day. In most cases orders are shipped the business day after they are placed. We strive to ship all orders within 2-3 days.

Same-Day Shipping

Same-day shipping is only available to customers who place an order with an expedited shipping method (next day, 2nd day, 3-day) by 12PM Pacific Time.

 

PO Boxes

UBuyGuitars ships with UPS and USPS. UPS does not deliver to PO Boxes; customers choosing a UPS shipping method must specify a residential or commercial address.

Mail Forwarding / Rented US Mailboxes

UBuyGuitars does not ship to mailboxes hosted by mail forwarding services for the purpose of international delivery. Orders identified as being purposed for international forwarding will be cancelled and, if possible, the pending payment authorization will be reversed.

Product Exceptions

Due to UPS policies, manufacturer policies, and federal regulations, some products have specific shipping rules.

Delayed Processing

UBuyGuitars may contact you to request more information or feedback from you prior to processing your order. Failure to respond to these information requests may result in unnecessary delays in processing your order. UBuyGuitars may request more information from you in order to:

  • Verify your billing or shipping address
  • Confirm recipient availability
  • Request your preference in handling a product not in stock
  • Address security or fraud concerns

Opting to have UBuyGuitars hold an order until all items are available will, of course, delay order processing.

 

Redirected Packages

Packages that are redirected or intercepted after shipment due to customer error are subject to a delivery intercept fee. This fee is charged by UPS, not UBuyGuitars.